Wally's Home Services ("Company," "we," "our," or "us") respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy details how we collect, use, disclose, and protect your information when you visit our website, request an estimate, schedule services, or communicate with our team across the Minneapolis–St. Paul metro and surrounding communities.
1. Information We Collect
We collect personal information that you provide directly to us through online forms, phone calls, text messages, or during in-person property consultations. This includes:
- Contact Information: Name, service property address, billing address, phone number, and email address.
- Property & Project Details: Home specifications, roofline measurements, electrical/outlet locations, access instructions (e.g., gate codes), and service history.
- On-Site Photos & Documentation: Photos or videos taken before, during, and after service delivery (e.g., window cleaning, pressure washing, soft washing, gutter cleaning, and permanent lighting installations) for quality control, project scoping, safety, and operational documentation.
- Billing Information: Payment details processed through secure, PCI-compliant third-party merchant providers. We do not store full credit card numbers or sensitive financial account credentials on our local servers.
- Technical & Browsing Data: IP address, device type, browser settings, and interactions collected through website cookies and analytics tools to optimize quoting funnels and website performance.
2. How We Use Your Information
We utilize the collected information strictly for operational and customer service purposes, including:
- Generating accurate service estimates, measuring rooflines, and scheduling in-person demos or service visits.
- Dispatching technicians, managing routes, and completing exterior cleaning and lighting projects.
- Delivering real-time transactional communications, such as booking confirmations, technician arrival notifications, automated estimate follow-ups, and invoice delivery.
- Processing payments and maintaining service and warranty records.
- Sending occasional service reminders or seasonal maintenance notices (where consent has been provided).
3. Mobile Terms & A2P 10DLC Compliance
We place the highest priority on your mobile privacy and comply with carrier standards:
- Strict No-Sharing Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Exclusion of Opt-In Data: All categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared, rented, or sold to any third parties under any circumstances.
- Message Types & Frequency: By submitting an inquiry or requesting a quote, you consent to receive transactional and informational SMS messages (e.g., quote updates, appointment reminders, en-route alerts). Message frequency varies based on your project schedule and inquiries.
- Opt-Out & Support: You can opt out of receiving text messages at any time by replying STOP to any SMS from us. For assistance, reply HELP or call (612) 216-7894. Message and data rates may apply.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We disclose data solely to trusted third-party service providers who assist us in day-to-day business operations, such as:
- Customer relationship management (CRM), job scheduling, and dispatch software.
- Secure payment processing gateways.
- Telecommunications and SMS delivery providers (for transactional notifications).
- Web hosting and website performance analytics.
All third-party vendors are authorized to use your personal information solely to fulfill their operational duties to Wally's Home Services and are required to uphold strict data confidentiality.
5. Data Security & Retention
We enforce administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, or disclosure. We retain your contact records, service history, and property photos only as long as necessary to service your account, fulfill warranty commitments, and comply with state and federal business record-keeping regulations.
6. Your Rights & Choices
You have the right to review, update, or request the deletion of your personal information held by Wally's Home Services, subject to legal and accounting record-retention requirements. To make an inquiry or update your communication preferences, contact us using the details below.
7. Updates to This Policy
We may periodically update this Privacy Policy to reflect modifications in our operational practices, services, or legal obligations. Any updates will be posted directly to this page with an updated "Last Updated" date.
8. Contact Us
For questions regarding this Privacy Policy or your personal information, reach out to us.
