These Terms of Service ("Agreement") constitute a legally binding agreement between Wally's Home Services ("Company," "we," "us," or "our") and the property owner, resident, or authorized agent ("Customer," "you," or "your") purchasing or receiving residential or commercial exterior services, including window cleaning, pressure washing, soft washing, gutter maintenance, and permanent architectural lighting installations.
By approving a quote, booking online, signing a work order, or authorizing work on-site, you agree to comply with and be bound by the terms detailed below.
1. Scope of Work & Estimates
- On-Site & Satellite Quotes: Online, phone, or satellite-derived estimates are preliminary and subject to on-site scope verification. If upon physical inspection our crew identifies unaccounted scope (such as non-standard window counts, excessive hard water stains, paint/silicone over-spray, active electrical hazards, structural rot, or height impediments), a revised quote will be presented for approval prior to commencing work.
- Service Access: The Customer agrees to provide unobstructed exterior access to the property, including unlocking gates, bringing indoor pets inside, and securing outdoor furniture, fragile decor, or delicate plants away from the work perimeter.
- Utilities Access: The Customer agrees to supply reliable on-site exterior water access with standard residential working pressure and, when required for equipment charging or lighting controllers, exterior electrical access at no cost to the Company.
2. Service-Specific Terms & Limitations
A. Window & Glass Cleaning
- Window Blinds & Window Coverings: We are not responsible for any damaged blinds if they are not all raised before we show up for the cleaning. It is the Customer's responsibility to ensure that all blinds, shades, shutters, and window treatments are fully raised and secured, and that window sills are cleared of fragile items, plants, and personal belongings prior to technician arrival.
- Pre-Existing Defects: Cleaning reveals pre-existing glass conditions. Wally's Home Services is not responsible for pre-existing scratches, etched glass, construction debris (mortar, concrete, stucco, caulking), failed thermal seals (fogging/condensation between double/triple panes), or sun-damaged window tinting film.
- Screens & Storm Windows: Brittle, sun-baked vinyl screen frames, worn mesh, or aging aluminum track fasteners may deteriorate during standard removal and re-installation. We handle all materials with professional care, but we are not liable for unavoidable breakage due to sun rot, age, or pre-existing material fatigue.
- 72-Hour Rain Guarantee: If opted into or included in your specific service tier, exterior window pane spot touch-ups due to rainfall are honored when reported within seventy-two (72) hours of service completion.
B. Pressure Washing & Soft Washing
- Water Intrusion & Electrical Fixtures: Technicians use calibrated low-pressure chemical application (soft washing) and surface cleaners. While all key fixtures are taped or protected, the Customer must ensure all windows, doors, and exterior access points are fully sealed. Wally's Home Services is not liable for minor water penetration through unsealed window frames, faulty door thresholds, or unshielded exterior electrical outlets.
- Oxidation & Surface Flaws: Soft washing removes organic growth (mildew, algae, moss, lichen). It will not remove baked-in vinyl oxidation, artillery fungus, or aged run-off stains without specialized, non-standard chemical restoration. Removing oxidation can sometimes highlight faded siding unevenness beneath.
- Plant & Landscape Protection: Crews rinse and pre-saturate landscape beds to protect vegetation. Customers must notify our team before service begins of any extraordinarily fragile, rare, or exotic plantings adjoining the foundation.
C. Gutter Cleaning
- Downspouts & Below-Ground Drainage: Standard gutter cleaning includes clearing gutters and flushing above-ground downspouts. We are not responsible for clogs, root intrusions, or crushed pipe failures within underground French drains or below-ground drain tiles.
- Fastener Wear: Gutters detached or loose due to rusted spikes, rotted fascia boards, or structural sagging remain the Customer's structural responsibility.
D. Permanent Architectural Lighting Installations
- Mounting & Rooflines: Track systems are custom-fit and fastened to exterior fascia or soffit substrates using mechanical fasteners. Minor substrate surface variations or paint chipping on aged wood/aluminum trim during track alignment are standard to exterior mechanical installation.
- Triple Shield System Warranty Structure
- Lifetime LED Light Warranty: Wally's Home Services provides a lifetime warranty covering the LED lights themselves against manufacturer defects.
- 5-Year Comprehensive Coverage (Parts & Labor): For the first five (5) years following the installation date, the entire system, including the control box, wiring, and the LED lights themselves, is 100% covered for both replacement parts and labor at zero cost to the customer.
- 10-Year Component Warranty: The system control box and architectural wiring are covered under warranty for ten (10) years from the installation date.
- Post-5-Year Service & Travel Fees: For any warranty service, component replacements, or repairs performed after the initial 5-year period, the customer is responsible for paying our current travel fee. The travel fee rate is variable and subject to adjustment at any time based on prevailing fuel costs and company labor rates.
- Exclusions to Warranty: Warranties do not cover damage caused by homeowner tampering, unauthorized rewiring, third-party alterations or repairs, severe storm/tree branch impact, rodent or pest chewing, high-voltage utility surges, or acts of God.
- Controller Connectivity: Customer is responsible for providing an active 2.4 GHz Wi-Fi signal reachable at the controller mounting location to enable app features, scheduling, and remote automation.
3. Payment Terms, Billing & Cancellations
- Payment Due Date: Payment is due in full upon completion of the service on the day of delivery, payable via credit/debit card, ACH, or designated company payment links unless an alternate commercial net-term is agreed upon in writing.
- Late Invoices: Outstanding balances past thirty (30) days are subject to a 1.5% monthly late finance fee (or the maximum allowed by Minnesota law), plus reasonable costs of collection and legal fees incurred.
- Cancellation & Rescheduling: We require at least twenty-four (24) hours' notice for cancellations or rescheduling. Cancellations made at the door when our crew has arrived on site, or inability to access the property resulting in a dry run, are subject to a $50 service trip fee.
- Weather Postponements: Exterior services are subject to weather conditions (heavy rain, lightning, high sustained winds, extreme freezing). Wally's Home Services reserves the right to reschedule services for technician safety and quality assurance. Weather postponements are rescheduled at the earliest mutually agreeable opening without penalty.
4. Property Photos & Marketing Authorization
Technicians take before-and-after photos and video documentation of properties for quality control, scope verification, insurance compliance, and training.
You grant Wally's Home Services the right to utilize non-identifiable, exterior project photos (which exclude visible house numbers, vehicle license plates, and identifying personal details) for marketing, social media, and portfolio displays. If you prefer to keep your property photos strictly internal for service documentation, simply notify us in writing prior to service commencement.
5. Limitation of Liability & Property Claims
- Walk-Around & Inspection: We encourage a post-service walkthrough with the crew lead. Any concerns, suspected damages, or missed areas must be reported to our management team in writing within forty-eight (48) hours of service completion.
- Right to Inspect and Remedy: In the event of a reported property issue, Wally's Home Services retains the right to inspect the condition within two (2) business days and personally remedy or repair the issue before third-party contractors are engaged.
- Liability Cap: Wally's Home Services is fully licensed and insured. Except where prohibited by law, our aggregate liability for direct property damage resulting from gross negligence or willful misconduct shall not exceed the cost of repair or replacement of the specifically damaged component, capped at the policy limits of our commercial general liability insurance. In no event shall the Company be liable for incidental, indirect, or consequential damages.
6. Communications & SMS Policy (A2P 10DLC)
- Operational Messaging: By supplying your telephone number, you consent to receive transactional notifications, schedule updates, dispatch arrival notices, and customer care inquiries from Wally's Home Services.
- No Sharing of Mobile Data: Mobile information and opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing purposes.
- Opt-Out: You can opt out of SMS updates at any time by replying STOP to any text message. Reply HELP or call (612) 216-7894 for customer support. Standard message and data rates may apply.
7. Governing Law
This Agreement and all disputes arising from work performed shall be governed by and construed under the laws of the State of Minnesota, with jurisdiction and venue placed in Hennepin County, Minnesota.
8. Contact Information
For questions regarding these Terms or to report an issue:
